Subscription Cancellation Policy

This policy outlines the terms for cancelling your subscription to the services provided by Lumagate Inc (“we,” “us,” “our”) via our website for practice quiz app and flashcard apps (collectively, the “Services”). This policy should be read in conjunction with our Terms of Service.

1. How to Cancel Your Subscription

You can cancel your subscription at any time through the following methods:

• Via Account Settings: Log in to your account on our flashcard app (https://flashcards.owntheexam.com) or practic exam apps (https://quizzes.owntheexam.com), navigate to your user profile, and follow the instructions for cancellation.
• Contacting Support: You may request cancellation by contacting our support team at https://support.lumagate.us.

Cancellations requested via email or support channels may take up to five (5) business days to process. You will receive a confirmation once your subscription has been successfully cancelled. Cancellation date will be marked as date of your original request.

2. Effect of Cancellation

When you cancel your subscription:

• Your access to the paid features of the Services will continue until the end of your current paid billing period (e.g., month or year).
• Your subscription will not automatically renew at the end of the current billing period.
• You will not be charged any further subscription fees after the current billing period ends.

3. Refund Policy

No Refunds: Subscription fees are non-refundable. When you cancel, you will retain access until the end of your paid period, but you will not receive a refund or credit for any partial subscription period or unused Services.

Exceptions: We may grant refunds, discounts, or credits in specific circumstances at our sole discretion or as required by law. The provision of a refund in one instance does not obligate us to provide the same in the future. Refunds, if approved, will typically be processed back to the original payment method within [Number, e.g., 5-10] business days.

4. Free Trials

If you are participating in a free trial, you must purchase a paid subscription before the trial period ends to avoid loss of your progress tracking information.

5. Changes to Policy

We reserve the right to modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website/App. Your continued use of the Services after such changes constitutes your acceptance of the new policy.

6. Contact Us

If you have any questions about this Cancellation Policy, please visit our Contact Us page. For support requests, visit https://support.lumagate.us.